Data Processing Agreement (DPA)

1. Introduction

This Data Processing Agreement ("DPA") sets out the terms under which Lixsady.ch ("we", "our", or "us") processes personal data on behalf of its customers ("you" or "the customer") in relation to managed hosting and managed game panel services.

2. Scope of Data Processing

We process and temporarily store the following customer data:

• Email addresses for account creation and service communications
• Panel login records
• Server usage statistics to monitor plan compliance

We have access to cryptocurrency wallet addresses used for payments, but these are not stored.

3. Purpose of Processing

Data is processed solely for the following purposes:

• Creating and managing user accounts
• Billing and payment verification
• Provisioning and operating services
• Monitoring server and plan usage to ensure compliance

4. Data Storage & Location

Customer data is stored in the server location selected by the user:

• Zurich, Switzerland (CH)
• Beauharnois, Canada (CA)

Data is retained only for the duration of the service and is deleted immediately upon account termination or plan end.

5. Access & Control

No one has access to customer data without prior legal consent. We do not access customer files, databases, or server content without explicit authorization.

6. Security Measures

We implement industry-standard security measures to protect customer data, including:

• Encryption for sensitive data
• Secure, monitored servers
• Professional monitoring and logging of panel access and usage statistics

7. Data Deletion & Return

All customer data is deleted when the service ends, or upon account deletion. Customers may request full deletion or access to their data at any time.

8. Data Breach Notification

Customers will be promptly notified of any breaches or unauthorized access affecting their personal data.

9. Subprocessors

Lixsady.ch does not rely on external subprocessors for core service data. Cryptocurrency payments are handled via NowPayments, which independently complies with applicable data protection regulations.

10. Compliance

This DPA is designed to comply with applicable data protection laws, including:

• General Data Protection Regulation (GDPR)
• Swiss Federal Act on Data Protection (FADP)
• Canadian Personal Information Protection and Electronic Documents Act (PIPEDA)

11. Updates

We may update this DPA from time to time. Continued use of our services constitutes acceptance of the updated agreement.

12. Contact

For questions regarding this DPA or data processing practices, contact:
legal@lixsady.ch